Teams reach for better embeddings when the assistant answers wrongly. In our experience the source content is at fault far more often than the retrieval.
Policies contradict each other across documents. Pricing lives in three places with two different numbers. Clinical guidance exists in a PDF from 2019 that nobody has retired.
We audit and restructure source content as part of grounding work: single source of truth per topic, explicit ownership, review dates. It is content strategy, and it is engineering work.
Retrieval quality then improves without touching the retrieval stack — and the assistant can cite a document you are willing to stand behind.
If you cannot measure the change, you cannot defend the system that caused it.
If this is the kind of problem you are working on, we are usually happy to compare notes — even when it does not become an engagement.
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